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Microsoft Outlook 2002 Service Pack 2

Home > Outlook > Outlook 2002 > Service Pack 2

Office XP Service Pack 2 consolidates the updates that Microsoft has issued for the various Office programs, including Outlook 2002, since Service Pack 1 (which is a prerequisite for installing SP2). All future Office XP updates will require that you have SP2 installed first. For an overview, see:

  • OFFXP Overview of the Office XP Service Pack 2
  • OL2002 Issues That Are Fixed in Outlook 2002 by Office XP Service Pack 2
  • Office XP Service Pack 2 (SP2) -- Office Resource Kit
    •

    Several post SP2 hotfixes are available.

    Installing Office XP Service Pack 2 | For Administrators | New Features | Fixes | Problems | Notes | More Information  

    Installing Office XP SP2

    		 SP2 updates both Office XP and standalone copies of Outlook 2002 or other Office applications. You have several choices for installing it:
  • Allow the Microsoft Office Product Updates Detection Engine to check your system and determine whether you need SP2 or both SP1 and SP2. This method may be the fastest for many people, because if it detects that you already have Windows Installer 2.0 installed, the SP2 download is only 6mb.
  • Download SP2 (15.5mb) and run the file after you download it. If you get a message that the wrong version of the product was detected, try using Product Updates as described above.
  • Download the administrative version of SP2 (50.2 mb), which includes the files for both SP1 and SP2.
  • If it's not convenient for you to download such large files, you can order the CD, which contains both SP1 and SP2.

    • Installation notes:

  • Unless you are using the administrative version of SP2, you must install Office XP SP1 before installing SP2.
  • You may be asked to insert your original Office XP (or Outlook 2002) CD during the installation of SP2. If the installation appears to hang, check to see whether the window prompting you for the CD has popped up behind the installation dialog. 

    • These non-English versions are available. Others will follow in early September:

  • Arabic
  • Chinese -- Pan, Simplified, Traditional
  • French
  • German
  • Hebrew
  • Italian
  • Japanese
  • Korean
  • Spanish
  • Thai
    •
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    For Administrators

    		 Download the administrative update from the Microsoft Office XP Resource Kit and follow the instructions there. Also see OFFXP How to Install Public Update to Admin Installations.
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    New Features

    		 New registry entries prevent users from being able to add POP, IMAP, Exchange, or other account types to their Outlook 2002 mail profile or create new Personal Folders .pst files. See:
  • OL2002 The Options to Prevent an Exchange, POP3, IMAP, and Other Server Types Accounts Are Not Available -- new DisablePOP3, DisableIMAP, DisableExchange, DisableOtherTypes registry values
  • OL2002 Administrators Cannot Prevent Users from Creating Outlook Data Files -- new DisablePST registry value
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    In addition, SP2 adds several new registry values that address other specific problems (noted in the fix list below).
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    Fixes

    		 The error reporting tool built into Office provides Microsoft with data on Office application crashes, and SP2 apparently resolves some of those issues, as well as those specifically listed below.
  • OL2002 Issues That Are Fixed in Outlook 2002 by Office XP Service Pack 2
    •

    Rules

  • Rules that don't fire when downloading mail from POP accounts when Outlook starts should work OK under SP2.
  • SP2 is supposed to restore the ability to use a rule on outgoing messages with an IMAP account (for example, to move messages into the IMAP account's Sent Items folder, as described in OL2000 (IMO) How to Save Sent Items on an IMAP Server). However, we have not been able to get this to work yet.
  • One vendor has reported that their custom action for Rules Wizard now works after applying SP2. However, we tested a different custom action and got an error.
  • OL2002 Inbox Rules Are Not Visible After You Migrate to Outlook 2002 Service Pack 1
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    Mail

  • OL 2002 Mail Retrieval Problems Occur When You Receive POP Mail
  • OL2002 You Cannot Send Messages if There Are More Than One Thousand Messages in Your OST Outbox
  • OL2002 Outlook Body-Part Handling Strips Carriage Returns Off of Messages Incoming from AUTODIN -- new AutodinCR registry value
  • OL2002 Attachments Do Not Appear When You Use a UNIX POP3 Server
  • OL2002 Attachments Do Not Appear in the Preview Pane If You Downloaded the Message from a POP3 Client
  • OL2002: 'Out of Memory or System Resources' Error Message When Trying to Print Message That Has Embedded Graphics -- article not yet available
  • OL2002 MAPI Program Error When You Forward Messages
  • OL2002 A Copy of a Forwarded Message Stays in the Outbox
  • WD2002 Hyperlinks in Merged HTML E-Mail Message Do Not Work
  • OL2002 The Message-Recall-Success Notification Is Not Sent
  • OL2002 Attachments Are Not Sent When You Forward a Signed Message
  • OL2002 Attachments Do Not Appear in the Preview Pane If You Downloaded the Message from a POP3 Client
  • OL2002 - The Text in the Message Body Disappears When You View an HTML Message
  • OL2002 The 'Encryption Problems' Dialog Box Displays Garbage Characters for Non-Security LDAP Recipients in Encrypted Messages
  • OL2002 You Cannot Send Encrypted Mail to An LDAP Recipient -- new UseAlternateDefaultEncryptionAlg registry value
  • OL2002 How to Turn Off the Security Feature That Displays the Full Address for Unresolved Recipient Names -- new X400NoSpoof registry value
  • OL2002 CPU Usage Increases When You Send Messages While You Work Offline
  • OL2002 Outlook Does Not Call MAPI Transports When You Work Offline -- new PollTransportOffline registry value
  • OL2002 Wireless Transport Messages Have a One Minute Polling Interval -- new SendImmediatelyOffline registry value
  • OL2002 How to Make Outlook 2002 Load a Transport Provider Immediately After Startup -- new LoadTransportProviders registry value
  • OL2002 Outlook Stops Responding When You Click 'Nivel de Cifrado' in an Encrypted Message
  • OAER Word Stops Responding When You Try to Send Word Document As Attachment
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    Other mail problems fixed:

  • An issue whereby large Hotmail messages wouldn't be sent because of the account's size restrictions, but you wouldn't get any notification.
  • A problem where a bitmap copied to the body of a digitally signed rich-text message would be lost when the message was sent.
  • Inability to send encrypted messages except to an Exchange or SMTP address
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    Calendar

  • OL2002 You Can Schedule Meetings for Unpublished Free-Busy Time
  • OL2002 Recipients Receive an Out-of-Date Condition for a Recurring Meeting
  • OL2002 Public Folder Data That Contains Calendaring Information Does Not Appear Correctly
  • OL2002 You Cannot View Free-Busy Details When You Schedule a Meeting for an Outlook 98 User
  • OL2002 The Original Meeting Is Deleted If You Use the Direct Booking Feature to Reschedule an Existing Meeting
  • OL2002 Direct Booking Accepts Appointments Even If the Availability Cannot Be Confirmed
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    Other calendar problems fixed:

  • SP2 prevents a delegate from copying private appointments from your Calendar folder to their own mailbox and view them there and provides correct viewing of free/busy availability of someone who has overlapping appointments.
  • SP2 fixes an issue where free/busy status was not shown correctly for times when the user had overlapping appointments.
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    Contacts and Address Book

  • OL2002 You Cannot Set the Recipient Send Options for PAB, One-Off, and Contact Addresses
  • OL2002 LDAP Search Error When You Try to Search By Using a Full Name in the 'Display Name' Field -- new NoDisplayNameSearch registry entry
  • OL2002 You Receive a MAPI_E_INVALID_ENTRYID Error When You Select a LDAP Server in the Address Book
  • OL2002 Outlook Does Not Query As Expected If You Use Multiple LDAP Address Books on the Same Server
  • OL2002 LDAP Provider Does Not Show Title and Phone Number on the Check Names Dialog Box
  • OL2002 You Cannot Use an E-mail Address to Search for an LDAP Entry -- new SearchEmailAddress registry entry
  • OL You Cannot Quickly Search for Contacts in a Mailbox That Is on a Different Exchange 2000 Information Store
  • OL2002 You Receive Error Messages If You Use a Large Number of Exchange 2000 Recipients
  • OL2002 OAB Settings Are Not Retained When You Upgrade from Outlook 2000
  • OL2002 Error Message When You Add an E-mail Recipient from a Message to Your Contacts
  • OL2002 How to Turn Off the Security Feature That Displays the Full Address for Unresolved Recipient Names -- new X400NoSpoof registry entry
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    Tasks

  • OL2002 Data Does Not Appear When You Set an Advanced Filter in TaskPad
  • OL2002 Error Message When You Change a Task Date in TaskPad with Hebrew Lunar As You Secondary Calendar
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    Configuration and Connectivity

  • OL2002 The Cross-Domain Secure Password Authentication (SPA) Log On Does Not Work for POP3-SMTP Account
  • OL2002 You Cannot Connect to a VPN Over an Existing Dial-up Connection on Windows 2000
  • OL2002 The Current Time in Outlook 2002 Is One Hour Ahead of Your Computer's Clock
  • OL2002 You Cannot View or Expand a Folder Hierarchy That Is Created by SAP MAPI Service Provider
  • OL2002 Outlook Stops Responding with 100 Percent CPU If You Change the Language on the Taskbar
  • OL2002 Wireless Transport Messages Have a One Minute Polling Interval -- new SendImmediatelyOffline registry value
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    Views

  • OL2002 Auto Formatting Rules That You Created in a Custom Form in OL2000 Are Turned Off After You Upgrade to OL2002
  • OL2002 The Advanced Toolbar Displays a Single Letter for the Custom View Name
  • OL2002 View Filters Do Not Persist Formulas -- new Use2000Snapshot registry value
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    WordMail

  • MS02-021 An E-mail Editor Flaw Can Lead to Script Execution If You Reply or Forward a Message
  • OL2002 HTML Elements Appear As Attachments If Word Is Your E-mail Editor
  • AutoCorrect settings for plain text messages will be persistent between Outlook sessions (see WD2002 Overview of Word 2002 Update June 19, 2002)
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    Exchange Public Folders

  • OL2002 Error Message When You View Replica of Child Folder
  • OL2002 Public Folder Permissions Do Not Propagate to Copied Folders
  • OL2002 Outlook May Quit When You Access the 'Permission' Tab in a Public Folder
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    Other public folder issues fixed:

  • SP2 resolves a problem where you could accidentally delete a public folder when removing that folder from Public Folders\Favorites.
  • Custom views created in Outlook 2000 with custom keyword fields should work OK now in SP2.

    • Programming/Design Issues

  • OL2002 A New Custom Form Opens Behind Outlook 2002 -- new CDO_Focus registry key
  • OL2002 Messages That Have EFD or MAPI Forms Are Not Automatically Sent
  • OL2002 Cannot Set a Filter When You Programmatically Create a View -- SP-2 did not fix all instances of this problem; see OL2002 Cannot Set a Filter When You Programmatically Create a Calendar View
  • OL2002 The Outlook View Control Causes Delays in Starting Outlook
  • OL2002 You Receive an Error Message When You Select a Folder Home Page with a Secure Web Link (HTTPS)
  • OL2002 A Contact Returns in the PT_UNICODE Format When You Use the 'ResolveName' Method in a PST File
  • OL2002 - The 'NewInspector' Event Does Not Fire When You Use the Previous and Next Buttons in a New Message Inspector Window
  • OL2002 Outlook Does Not Call MAPI Transports When You Work Offline  -- new PollTransportOffline registry value
  • OL2002 How to Send a Custom Form Without TNEF -- new DontEncodeCustomNote registry value, but apparently applies only to DMS installations
    •

    Other programming issues fixed:

  • SP2 resolves a problem with setting MailItem.BodyFormat to olFormatPlain on a message sent through a POP account.
  • SP2 fixes an issue where the Application_Startup event wouldn't fire if the Office Assistant was showing the tip of the day.

    • Security

  • SP2 adds three Microsoft FoxPro file types to the list of potentially dangerous attachments that Outlook blocks by default -- .app, .fxp, and . prg -- plus two other script types, .csh and .ksh.
  • MS02-021 An E-mail Editor Flaw Can Lead to Script Execution If You Reply or Forward a Message
  • SP2 prevents online files which are used as part of a mail merge in Word 2002 from executing macros without warning users. (See WD2002 Overview of Word 2002 Update June 19, 2002)
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    Miscellaneous

  • OL2002 You Cannot Move from a Unified Messenger Voice Mail Message to Another Message
  • OL2002 An .exe File Opens Without Warning When You Open a Hyperlink to a Folder in an RTF Message
  • OL2002 You Cannot Permanently Delete Messages in an Archive.pst File
  • Office XP SP1 Speller Update April 25, 2002
  • OL2002 Outlook Stops Responding If You Use Italian Proofing Tools
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    Problems

    		 If Outlook crashes after SP2 is applied, you are running on Windows XP, and you connect to one or more POP accounts on an automatic schedule, download and install OL2002 Outlook 2002 Update December 4, 2002 to resolve the problem.

    If you get a "File ... is not available" error message when opening embedded Office documents after installing SP2, disabling the Norton Antivirus Plug-in for Microsoft Office may solve the problem. You can still scan documents manually or rely on normal automatic file scans. See OFFXP Cannot Edit Inserted Objects After You Install Office XP Service Pack 2.

    If you use Norton Personal Firewall, ZoneAlarm, or another personal firewall, you may need to reconfigure it after applying SP2 to recognize the updated Outlook files.

    There apparently also is an incompatibility with Adobe Acrobat's PDFMaker add-ins for versions earlier than v5.0.5.

    Also see:

  • OL2002 Outlook Stops Responding If You Have Service Pack 2 Installed When You Open the Inbox While Using a Hotmail Profile
  • OL2002 Error Message Microsoft Outlook Could Not Access the Specified Folder Location
  • OL2002 Mail Sticks in the Outbox After You Install Office SP-2
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    Notes

    		 After you install SP2, Help | About Microsoft Outlook will show the version as Microsoft Outlook 2002 (10.4219.4219) SP2.

    For at least some of the Office programs, applying SP2 resets the toolbars back to their default appearance. We're not sure whether Outlook is affected.

    Microsoft has a new version of its Windows Installer program. While not required, version 2.0 fixes some bugs and is more reliable than earlier versions. It also may eliminate the need to reboot during the SP2 setup process. Get the version for your operating system:

  • Windows NT 4.0 or 2000
  • Windows 98 or Windows ME
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    More Information
  • OFFXP Overview of the Office XP Service Pack 2
  • HOW TO Check the Version of Office XP
  • Office XP Service Pack 2 (SP2) -- Office Resource Kit
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    Updated Apr 09 2008
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